§ 2 Consumer’s Right of Cancellation/Return
(1) As a consumer, your order from our Webshop is for a purpose that can be classified as being neither commercial nor part of your self-employment as a business. You have a limited right of cancellation in the form of a right of return in accordance with § 312 d of the German Civil Code pursuant to § 355 of the German Civil Law.
Should you not be satisfied with the goods delivered to you or for any reason not want to keep the goods, you may exercise your right of cancellation as follows:
You may cancel your contract within 2 weeks, without giving a reason, in writing (e.g. letter, fax, e-mail) or by returning the goods. The period begins upon receipt of this notification in writing, but not before receipt of the goods at the receiver (in the recurring supply of similar goods before receipt of the first partial delivery) and also not meeting our information requirements pursuant to Section 312c Abs.2 BGB in conjunction with Article 1 Para 1,2 and 4 BGB InfoV as well as our obligations under Section 312e para.1 sentence 1 in conjunction with the Civil Code Section 3 BGB InfoV. In order to meet the revocation deadline it is sufficient to dispatch the revocation or goods in time.
The time limit will be guaranteed by promptly sending the instruction to cancel, e.g. by post, fax or e-mail or by returning the goods.
Please send the instruction to cancel or returns to the following address:
Falschrum e.V.
Donaustr. 12
12043 Berlin
Germany
falschrum[at]mail.de
You can use the same address to request information on Customer Services, for guarantee claims, and for any other queries.
CAUTION: Under § 312d BGB, the right of cancellation does not apply to Long Distance Sales Contracts for consignments of audio or video recordings or of software if the delivered data medium has been unsealed by the customer, or for the delivery of newspapers, periodicals and magazines.
(2) Consequences of Cancellation: In the event of a viable cancellation, deliveries by either party must be returned and compensation provided for use of the same (e.g. interest). You must return goods and we will refund any payment made within 30 days following the receipt of returned goods.
You shall bear the cost of returning the product if the product received matches the order and the price of the item to be returned does not exceed 40 Euros, or if you have not provided the required consideration or an agreed partial payment at the time of the cancellation. Otherwise, the return shall be free of charge.
If you are unable to return the received goods in total or in part, or perhaps only in a deteriorated condition, you will be obliged to indemnify for the loss of value involved. This does not apply to products returned if their unsatisfactory condition is due solely to testing, of a kind you could have possibly conducted in a store.
In addition, you can avoid indemnification if you have not used the product as an owner and have avoided anything that could affect the value of the product.
Goods with a value above 40 Euro that are ready and suitable for dispatch can be returned at our cost or will be collected by us or by an authorized agent. Goods not ready and suitable for dispatch will be collected.
You must perform obligations with regard to the reimbursement of payments within 30 days of sending the cancellation.